Provides support to the General Manager in the leadership for the quality of repairs made in the bays in the Shop Department. AGMs usually overlap with GMs scheduling to get the best coverage of overall safety, sales support, customer interactions, staging of trucks and quality of work being performed. This includes assigning work to Technicians and double checking work once completed, managing the staging of trucks, assigning Technicians to specific jobs, process review, managing wait times, and facilitating work order quality, customer interactions, training of your team, team development, and warranty costs control to maximize Shop profitability by building a loyal customer base.

The Assistant General Manager will work closely with General Manager and Regional Manager to deliver Pilot Flying J mission of Connecting people & places with comfort, care and a smile at every stop. We need a clear vision on our targets and delivering direction to your team members is key to the locations success. Focus on quality of work, workflow management, tools and procedures, and site image issues whether that be in the bays, service truck or our team members appearance. Assures the profit center meets or exceeds its budget in sales and controls payroll and operating expenses. Our integrity should always be front and center in our daily decision making and guest interactions, always do what is ethically right.

This position will require someone with:

  • One (1) year experience in supervision at a truck or automotive service business. This requirement may be waived for a Pilot Flying J employee who has proven dependability and competence in a similar position.
  • Knowledge of truck and trailer service procedures.

  • Ability to operate a computer terminal

LANGUAGE SKILLS required to read and write English

The basic duties of this position include:

  • Manages shift in all capacities.

  • Trained to assist all facets of reporting and report analysis required including:
    Budget Awareness Reports, Daily & Monthly Sales & Inventory Reports, Payroll, and P & L analysis
  • Develops knowledge to monitor competition periodically to compare products and services and makes recommendations based on information gathered.
  • Prepares reports for the Shop General Managers review as assigned.
  • Assists in the monthly inventory of tires and parts.
  • Ensures compliance with company policies and procedures.
  • Completes all assignments timely from the Shop General Manager.
  • Assists in interviewing and preparing documentation for new employees as assigned by recruiter and Shop General Manager.
  • Assists in new hire process, orientation, and training of new employees.
  • Assists in implementing and maintaining the companys injury prevention program.
  • Assures security of cash, inventory, and all other company assets during his working hours.
  • Spot checks inventory.
  • Follows Pilot Flying J guidelines in expense control.
  • Develops knowledge to maintain profit margins at prescribed levels.
  • Obtains competitive bids and makes recommendations to ensure inventory items and supplies are purchased at the best prices.
  • Performs mid-month inventory and completes mid-month reports along with location GM.
  • Promotes good customer relations by greeting guests with 10 foot rule, being visible and available to them to answer questions and solve problems.
  • Monitors sales and guest needs and submits ideas for additional sales.
  • Maintains product knowledge and takes advantage of all opportunities to sell.
  • Ensures work and product quality standards are maintained.
  • Ensures all approved products and services are available to customers.
  • Must be able to perform Shop Service Advisor or Technician duties when required during staffing shortages.
  • Other duties as assigned.

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